Website Health Score
Three credentialed surgeons, but the website fails to give patients a reason to choose them over any other general surgery practice.
What you're already doing right
Where you're losing patients
Each item below is a place where an interested patient hesitates, gets confused, or leaves for a competitor.
No patient reviews or testimonials anywhere on the site
high leakThe site claims 'thousands of satisfied patients' but shows no reviews, star ratings, or patient testimonials to support that claim. No Google review widget, no quotes, no video testimonials.
A patient referred for hernia surgery or gallbladder removal will search for reviews before agreeing to surgery. Finding 'thousands of patients' as an unsupported claim — while a competitor shows 4.8 stars from 150 Google reviews — pushes the patient toward the competitor.
Add a Google review widget to the homepage, display 5–8 patient testimonial quotes in a rotating section, and include a direct link to the Google Business Profile so visitors can read more.
No insurance information — patients can't confirm coverage before calling
high leakThere is no list of accepted insurance carriers anywhere on the website. Surgery patients are particularly sensitive to insurance, as out-of-network costs can be significant.
Most patients — especially surgical patients who know a procedure is coming — check insurance acceptance online before booking. If they can't find this on the site, many won't call to ask; they'll book with a practice that publishes it.
Add an Insurance page listing all accepted carriers and instructions for patients to verify their specific plan coverage. Include a phone number specifically for insurance and billing questions.
No online appointment booking or request form
high leakThe only way to schedule with this practice is to call (305-698-0112) or email. There is no online scheduler, booking widget, or appointment request form visible on the site.
Working patients researching surgeons often do so outside business hours and prefer to initiate contact digitally. Without online booking, the practice loses patients who are ready to act but unwilling to call at 9 PM.
Add a simple online appointment request form (name, phone, email, procedure of interest, preferred date/time) or integrate a scheduling tool like Zocdoc or Calendly.
Procedure pages lack clinical detail patients need to feel informed
medium leakThe services listed — hernia repair, gallbladder removal, thyroid surgery, colon surgery — appear without procedure-level pages explaining the technique, recovery time, what to expect before and after, or why minimally invasive approaches matter for that specific procedure.
Surgical patients are making a high-stakes decision. A competing practice that explains 'laparoscopic hernia repair: 45-minute procedure, back to desk work in 5–7 days' wins the patient who is anxious and researching. Generic service lists do not convert.
Build an individual page for each major procedure covering: what it is, why it's done, the minimally invasive advantage, typical recovery, and what to expect at the Lamas Surgical consultation.
Office hours are not listed anywhere on the site
medium leakThe website lists a phone number and address but no clinic hours. Patients cannot tell when they can call to reach someone or when to show up for a visit.
Missing hours create friction — a patient unsure of when to call may not call at all. This is also a signal to Google that the business information is incomplete, which can suppress local search rankings.
Add clinic hours to the Contact page, the footer, and the Google Business Profile. If the practice accepts calls outside those hours via voicemail, say so explicitly.
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